Shipping policy
Freight for all orders placed on the Country Rose website is pre-calculated and based on the dollar value of the product being ordered. We offer free freight in North America depending on order size and your location. For orders below the free shipping threshold, we subsidize the actual cost of freight and the shipping charge will be calculated at checkout.
All shipments are sent by the quickest and most cost effective method possible, choosing between UPS, Canada Post, and FedEx depending on location.
Orders are generally processed and shipped on the same or next business day and shipping tracking information is sent with the shipping confirmation.
U.S. Shipping:
In anticipation of new U.S. government regulations taking effect on August 29th, we have made changes to our shipping policies and product mix for orders shipping to the United States.
On August 29th, the U.S. Government will remove the $800 de minimis duty-free exemption for U.S. customers. This change means that products not covered under the USMCA trade agreement between the U.S., Canada, and Mexico will face tariffs, significantly increasing costs for U.S. customers. As well we are unable to ship anything to the United States except our Castile Soap Products as they are 100% Free Trade Compliant.
In an effort to protect our customers from unexpected fees or delivery issues, we have updated our online stores product mix to only display USMCA-compliant products for U.S. customers. This will help to ensure your order clears customs as smoothly and efficiently as possible, allowing you to continue shopping with confidence.
With this in mind we will only be offering Express Courier Services to the United States through UPS at this time. This is due to UPS including brokerage and other fees within their Express Courier shipping option.
We truly appreciate your patience and continued support as we make these adjustments to create the best shopping experience for our U.S. based customers.